Meet the team at Serra Price Point
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Chris Brown
Business Manager
Department: Finance & Insurance
Thank you for choosing Serra Traverse City to handle your vehicle needs! We take pride in providing exceptional service to every customer who drives on our lot and walks through our dealership doors. ...
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Susan Freshour
Customer Advocate
Department: Guest Service Team (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
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Karen Hartill
Customer Advocate
Department: Guest Service Team (BDC)
I’m a Customer Advocate, and my main focus is making sure our customers have a good experience. I enjoy helping people and problem-solving. I'm organized and I like to follow through on things. I work...
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Lauren Piedmonte
Customer Advocate
Department: Guest Service Team (BDC)
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...
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Tim Richards
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (109 ratings, 80 reviews)
As a Traverse City native, I'm proud to have served as a Sales Consultant for Serra Traverse City for over two decades. With my extensive knowledge of new and used vehicles, I've consistently exceeded...
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Felicia Whittaker
Customer Advocate
Department: Guest Service Team (BDC)
I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to...
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Marie Hahnenberg
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (142 ratings, 107 reviews)
Thanks for stopping by! I view my career as an opportunity to serve all who I encounter since it really is all about you and your needs. God blessed me with the opportunity to begin selling vehicles i...
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Dean Haueisen
Acquisition/Inventory Manager
Department: Sales
As an Acquisition and Inventory Manager at Serra Traverse City, I am responsible for overseeing all aspects of our dealership's inventory and acquisition processes. I work closely with our sales team ...
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Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
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Jared Ringwald
Price Point Sales Manager
Department: Management Team
I grew up on the west side of the state near Ludington, MI. I moved to the Traverse City area in 2006 and never plan to leave. I started in the car business right around 2000, although I have had a fe...
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Weston Deming
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (24 ratings, 15 reviews)
My small-town roots in Boyne City have instilled in me a grounded work ethic and an unwavering commitment to serving others. Having joined the team at Serra Traverse City, I bring my dedication to exc...
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Caleb Gothrup
Sales Consultant
Department: Sales
Rating: 4.8 / 5 (45 ratings, 34 reviews)
As a sales consultant for Serra Traverse City, my goal is to provide and find the perfect vehicle for every customer! I'm passionate about making someone's day by helping them find the car of their dr...
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Tony Grams
Sales Consultant
Department: Sales
Rating: 4.8 / 5 (35 ratings, 25 reviews)
Welcome to Serra Traverse City Price Point! With 15 years of experience in preowned vehicle sales, I am confident in providing my customers with an honest, reliable and enjoyable experience. My goal i...
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Mike Krimmel
Price Point Sales Manager
Department: Management Team
Rating: 4.8 / 5 (95 ratings, 52 reviews)
The best aspect of the job has always been customer service. When our clients are happy, we can grow in this industry. I take the time to listen to my customers, making sure their interests are always...
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Robb Gillies
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (24 ratings, 17 reviews)
I'm a sales consultant with experience in the industry since 2004, most recently with Serra Traverse City. I've lived in and around Cadillac, MI my whole life, and I'm a proud Cadillac Senior High Sc...
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Bryce Colvin
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (195 ratings, 142 reviews)
My name is Bryce. I have been with Serra since 2018. I love the job and love the people. Buying a vehicle should be fun and exciting. It's my goal that all of my customers leave happy and completely s...
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Greg Olsen
Sales Consultant
Department: Sales
Rating: 4.7 / 5 (19 ratings, 16 reviews)
Born and raised in Marlette, MI, I'm a Sales Consultant who's been with Too early to tell for a few days now. I'm a proud alum of NMC and GVSU. My focus is helping people and solving problems. I belie...
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Luis Martinez
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (6 ratings, 4 reviews)
My journey into this business didn’t begin in a showroom. It began as a cashier at Northland Plaza in Kalkaska. Every morning a gentleman would come in for coffee, and one day he told me he appreciate...