About Kayla
As a Service Advisor for the past two and a half years at Serra Traverse City, I bring a customer-centric and detail-oriented approach to my role. I am known for my ability to effectively communicate with clients, providing clear explanations and addressing their concerns with empathy and professionalism. My passion for helping others and my strong work ethic have earned me a reputation for excellence. I am a lifelong resident of Michigan, and I take pride in my community and the relationships I have built with our clients. In addition to my experience, I hold a degree from Baker College. My analytical skills and problem-solving abilities enable me to quickly identify and resolve issues, ensuring our customers have a seamless experience. Outside of work, I enjoy spending time with my spouse, exploring the outdoors, and immersing myself in the world of books. Reading has always been a passion of mine, and I appreciate the escape and knowledge it provides.
Customer rating
4.9 / 5 based on 696 ratings (500 written reviews)
Recent reviews
Kayla was very professional, helpful, and friendly.
— Rick H. ,
I always have exceptional service at Serra & my recent visit was excellent. Staff is courteous and informative. The repair work took care of the issue. Kayla was very helpful to request Buick to cover costs. Thank you all!
— Carol M. ,
Excellent. All my questions were answered and great follow through.
— Jane G. ,
Always professional and deficient a pleasure to work with her
— Sharon K. ,
Kayla was incredibly helpful and a great communicator.
— Krista T. ,
Kayla did a great job with getting my truck scheduled and keeping me informed of what was going on.
— Scott K. ,
As always, Kayla is the best
— Sam / Linda D. ,
She is knowledgable and professional, a pleasure to work with.
— John K. ,
Very helpful and proactive communication
— Jeffrey M. ,
Great. She does an awesome job !
— Shad B. ,